Terms of Service

1. The service

BrollBot transcribes talking-head videos you upload and drafts an edit with matching B-roll from licensed stock libraries, overlays and captions. The output is AI-assisted, may contain errors and is a draft: you are responsible for reviewing it before you publish it.

2. Eligibility and accounts

• You must be at least 18, or the age of majority where you live, and able to form a binding contract. If you use the service for an organisation, you confirm you have authority to bind it.
• You must give accurate information and keep it up to date.
• Keep your login credentials confidential. You are responsible for all activity under your account. Tell us immediately at support@brollbot.example if you suspect unauthorised use.
• One person per account unless your plan says otherwise.

3. Plans, credits and subscriptions

• 1 credit = 1 minute of finished video. Each plan includes a monthly allowance of minutes, as shown on the pricing page. [PLACEHOLDER: state whether unused minutes roll over and what happens if you exceed your allowance.]
• Subscriptions are billed in advance, monthly or annually, and renew automatically until cancelled.
• Payments are processed by Stripe. By subscribing you authorise us and Stripe to charge your chosen payment method for each billing period.
• Prices are shown in USD. Taxes such as VAT or sales tax are added where required.
• We may change prices. We will give you at least 30 days' notice, and the change applies from your next renewal. You can cancel before then.
• You can cancel at any time in your account settings or by emailing us. Cancelling stops future renewals and you keep access until the end of the period you have paid for.
• If a payment fails, we may retry it and suspend access until it is resolved.

4. Your content

• Ownership. You keep ownership of what you upload and of your exports, subject to the third-party stock footage licence in section 5.
• Licence to us. You give us a limited, worldwide, non-exclusive licence to host, process, transcribe, transform and display your content only to provide and secure the service for you. If you have turned on the training opt-out, we do not use your uploads to train our models.
• Your promises. You confirm you own or have the rights to everything you upload, including the right to use the voices and images of anyone in it, and that it does not break the law or anyone's rights.
• Retention. Content is deleted after 30 days, or sooner if you delete it. Keep your own copies. See the Privacy Policy.

5. Stock footage

B-roll is sourced from licensed stock libraries. Footage is licensed for use within videos you create with the service. You may not extract and redistribute the clips on their own, resell them or use them as a stock library. [PLACEHOLDER: state the exact licence terms and restrictions of each library before launch.]

6. AI-generated output

Suggestions are produced automatically and may be inaccurate, inappropriate or similar to output given to other users. We do not guarantee that output is original, error-free, fit for a purpose or free of third-party rights. Check every clip, caption and transcript before you publish, and disclose the use of AI where the law or a platform requires it.

7. Acceptable use

You agree not to:

• use the service for anything unlawful, or upload content that is illegal, infringing, defamatory, hateful, sexually exploitative or that violates someone's privacy;
• upload content depicting or targeting children in a harmful way;
• access accounts or data that are not yours, or probe, scan or test the service without permission;
• disrupt, overload or interfere with the service or its security;
• reverse engineer, decompile or extract source code, except where law allows;
• circumvent usage limits, share accounts to avoid paying, or resell the service without our written consent;
• use the service to create deceptive deepfakes, spam, malware or material designed to mislead people;
• use output or the service to build a competing product or to train a competing AI model.

8. Intellectual property and feedback

We own the service, including its software, design, branding and documentation. These terms give you no rights in our trademarks or logos. If you send us ideas or feedback, we may use them without obligation or payment.

9. Copyright and takedown requests

If you believe content on the service infringes your rights, email support@brollbot.example with the details needed to locate it, your contact information and a statement that you are the rights holder or authorised to act for them. We may remove content and close accounts of repeat infringers. [PLACEHOLDER: add a designated agent if you are subject to US DMCA rules.]

10. Payments, withdrawal and refunds

BrollBot is a digital service that starts processing as soon as you subscribe. By completing checkout you ask us to begin supplying the service immediately and acknowledge that you lose your statutory right of withdrawal once the service has been fully performed. If you have used less than 20% of your monthly minutes, you can request a refund within 14 days of purchase. This does not affect any rights you have under mandatory consumer law.

Details are in our Refund Policy.

11. Third-party services

The service relies on third parties such as hosting, speech-to-text, stock libraries and Stripe. We are not responsible for their services, and your use of them may be subject to their own terms.

12. Availability and changes

We aim for a reliable service but do not guarantee uninterrupted or error-free availability. We may update, suspend or discontinue features, and features marked as roadmap are not promised. We will give reasonable notice of material changes that adversely affect paid plans.

13. Suspension and termination

• You may close your account at any time.
• We may suspend or terminate access, with notice where reasonable, if you breach these terms, fail to pay, create risk or legal exposure for us or others, or where the law requires.
• On termination your right to use the service ends and your content is deleted according to our retention period. Sections that by their nature should survive (such as ownership, disclaimers, liability and governing law) continue.

14. Disclaimers

To the extent permitted by law, the service is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement and accuracy of AI output. Nothing in these terms affects your mandatory consumer rights.

15. Limitation of liability

Nothing in these terms excludes or limits liability that cannot be excluded by law, including for death or personal injury caused by negligence, or for fraud. Subject to that, to the extent permitted by law we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. [PLACEHOLDER: lawyer to set the overall liability cap, for example fees paid in the previous 12 months.]

16. Indemnity

Where the law allows, you will cover us against claims, losses and costs arising from your content or your breach of these terms. This does not apply to consumers where the law forbids it.

17. General

• Force majeure: neither party is liable for delays caused by events beyond its reasonable control.
• Assignment: you may not transfer your rights without our consent. We may transfer ours as part of a business transfer.
• Severability: if a part of these terms is unenforceable, the rest stays in force.
• No waiver: not enforcing a term is not a waiver of it.
• Entire agreement: these terms, the Privacy Policy, Cookie Policy and Refund Policy are the whole agreement between us about the service.
• Notices: we may notify you by email, in the product or by posting on this site.

18. Changes to these terms

We may update these terms. We will post the new version and change the “Last updated” date. For material changes we will give notice before they take effect. Continuing to use the service after that means you accept the changes; if you do not, you can cancel.

19. Governing law and disputes

These terms are governed by the laws of [PLACEHOLDER: governing law and jurisdiction], excluding conflict-of-law rules. If you are a consumer, you keep the protection of the mandatory laws of your country of residence and any right to bring proceedings in your local courts. Please contact us first at support@brollbot.example so we can try to resolve a dispute informally. [PLACEHOLDER: add any arbitration or venue clause your lawyer recommends.]

20. Contact

[PLACEHOLDER] BrollBot Ltd., [PLACEHOLDER] Registered address, City, Country. Email: support@brollbot.example.